Shipping Policy

Production Time

ColorFast DTF products are custom-made after payment and print-ready artwork are received. Production time begins only after all required order information and artwork have been successfully submitted.

Production estimates are business days and do not include weekends, holidays, or shipping time. Orders containing artwork issues or missing information may be delayed until the customer provides corrected files or additional information.

Any production estimate shown on our website is an estimate and is not a guaranteed completion or delivery date.

Shipping Time

Shipping time begins after production is complete. Available shipping methods, estimated delivery times, and shipping charges are displayed during checkout.

Carrier delivery estimates are not guaranteed by ColorFast DTF. Weather, holidays, service disruptions, and other circumstances outside our control may affect delivery.

Selecting expedited shipping does not shorten production time. It only changes the carrier’s estimated transit time after the order has been completed.

Order Tracking

Tracking information will be sent to the email address provided at checkout when the order ships. Please allow time for the carrier to scan and update the shipment.

Customers are responsible for monitoring tracking information and arranging for packages to be received at the delivery address.

Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please contact us immediately if an address needs to be corrected. Address changes cannot be guaranteed after an order has entered production or shipping.

ColorFast DTF is not responsible for orders delivered to an incorrect address supplied by the customer. Additional production or shipping charges may apply if an order must be replaced or reshipped.

Lost, Delayed, or Stolen Packages

If tracking has not updated or your package appears delayed, contact the shipping carrier first and then notify ColorFast DTF if additional assistance is needed.

If tracking shows a package as delivered but it cannot be located, please check with household members, neighbors, building management, and the carrier before contacting us.

ColorFast DTF is not responsible for packages lost or stolen after the carrier confirms delivery. However, we will provide available shipment information and reasonable assistance with a carrier claim.

Damaged Shipments

If your order arrives damaged, contact us within 7 calendar days of delivery. Include your order number and clear photographs of:

• The damaged transfers

• The exterior packaging

• The interior packaging

• The shipping label

Keep all packaging and damaged items until the claim has been reviewed. Do not use, alter, distribute, or discard damaged products before contacting us.

Returned or Undeliverable Packages

Orders returned because of an incorrect address, refused delivery, failed delivery attempts, or another customer-related issue may require an additional shipping payment before being resent.

Custom products returned as undeliverable are not automatically eligible for cancellation or refund.

Split Shipments

Orders containing multiple products may ship separately. If an order is divided into multiple shipments, additional tracking information may be provided.

Local Pickup

Local pickup is available only when offered during checkout or arranged with ColorFast DTF in advance. Customers should wait for pickup confirmation before arriving.

Contact Us

For questions regarding an order or shipment, please use the Contact page on our website. Include your name, order number, and tracking number when available.